YOUR CONTRACT IS WITH Villa Emilia-Grace, Kefalonia
(1) Your Holiday Contract
When you make a booking, you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice.
After you have completed the booking form and paid your deposit, you will receive a Booking Confirmation. We do not advise you book flights etc. until you have received your confirmation email.
This contract is made on the terms of these booking conditions which are governed by English Law and we both agree to submit to the jurisdiction of the English, Scottish, Northern Irish and Welsh Courts at all times. We are not responsible for flights; car hire and airport transfers. The Lead passenger must be 18 years or over and occupy by accommodation throughout the party’s rental period.
We act in the following capacities: as a principal accommodation provider. Our obligations to you may vary depending upon which arrangements you book with us, and we have tried to set them out below as clearly as possible.
We will be acting as principal in all bookings made for a Villa-Emilia-Grace, Kefalonia.
Pets and Smoking are not permitted inside of any of our accommodation; should evidence of pets or smoking be found during your stay or on departure a charge of £250 will be made for extra cleaning.
We will ensure the villa and pool are cleaned prior to your arrival, if you require cleaning during your stay this will be an excess charge.
Please always lock the villa when you leave and ensure windows/doors are not left open.
Check in is after 14:00 and you are required to vacate the property by 11:00 on the day of departure. If you would like to request a late check out we can do our best to accommodate this at a fee of £100.
(2) Insurance
It is a requirement of booking with Villa Emilia-Grace, Kefalonia that you purchase a comprehensive travel insurance policy as soon as your booking is confirmed. This insurance should, as a minimum, protect you against cancellation, curtailment, medical expenses, loss/theft of possessions and documents, personal liability, and airline failure.
(3) Your Holiday Price
When you make your booking, you must pay a 20% deposit (non-refundable). The balance of the price of your travel arrangements must be paid 10 weeks before your departure date. Balance reminders will be sent to the email address you gave at the time of booking (please check your junk/spam folders), however it is your responsibility to pay on time. If the deposit and/or balance is not paid in time, your holiday and travel arrangements may be cancelled.
Security Deposits
Your booking is subject to a security deposit, £250.00. This is to cover any damages (including loss of keys or gate fobs) that may occur in your accommodation during your holiday, up to the value of £100.00 per incident. If the cost of accidental damage exceeds £250 or is deemed to have been caused by wilful and negligent behaviour, a charge will be made locally, or an invoice will be sent to you within 28 days of your return to the UK. This includes all loss or damage caused to or in the property during your stay and as reported to us on the day of departure by our house managers. Please make us aware as soon as possible if there is anything broken/damaged.There must be at least one adult (18 or over) attending the holiday. The villa will be inspected after your departure and if satisfied, you will receive your security deposit back within 7 working days.
(4) Occupancy levels
Please note that your holiday contract is valid for the passengers listed on your confirmation invoice. Adding additional passengers after the point of booking will incur a £25.00 per person admin fee. The villa is only available for use by the people listed on the confirmation Invoice. Exceeding the standard number of occupants using the villa for any period of time without written agreement from Villa Emilia-Grace will result in an over occupancy fee of up to £5000.00.
You will be required to provide us with passport details for all individuals travelling to comply with Overseas local laws and regulations.
(5) Accuracy
We endeavour to ensure that all the information and prices we provide are accurate; distances are calculated using information provided local sources, however occasionally changes may occur without our knowledge such as shop and restaurant closures, road closures etc. and errors occur, and we reserve the right to correct prices and other details in such circumstances.
(6) If You Change Your Booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your accommodation, we will do our utmost to make these changes, but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. You should be aware that these costs could increase the closer to the departure date that changes are made, so you should contact us as soon as possible.
Changes to the villa or dates made less than 10 weeks before arrival class as cancellation and will incur a cancellation charges.
(7) If You Cancel or Amend Your Holiday
You, or any member of your party, may cancel or amend (e.g., reduce the duration of the holiday) we require written confirmation from the person who booked with us. If you cancel outside of 12 weeks before you travel you will loose the deposit paid, if you cancel within the 12 weeks before travel you loose the whole cost. You are required to pay the applicable cancellation/amendment charge
Note: - If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
(8) If We Change or Cancel Your Holiday
It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them as soon as possible.
Please note that carriers such as Airlines used in your holiday may be subject to change. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward or return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard.
If it is necessary for us to cancel your travel arrangements, we will try and find you alternative accommodation or refund all monies paid.
(9) Warning Violation Notice / Eviction Notice
Be assured we want all our customers to enjoy their holiday. However, you MUST remember that you are responsible for your actions or those of any individual within your party, and the effect any such actions may have on others. If we, or another person in authority, believe that your actions could:
- Upset, annoy, or disturb neighbours, our suppliers or our own employees.
- Threaten other Neighbours, our suppliers, or our own employees.
- Put any individual at risk or place them in danger.
- Damage property.
We will terminate your contract. If that happens, you and your party will be prevented from using your booked accommodation, transport and any other travel arrangements forming part of your booking and we will NOT be liable for any refund, compensation, or any other costs you then must pay.
Alternatively, at our discretion, you may be permitted to continue with your holiday but may have additional terms imposed upon you (e.g., use of pool area during evening/night hours).
We will hold you and the members of your travelling party jointly and individually liable for any damage to the accommodation, furniture or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim.
You are responsible for indemnifying us in full if we incur any losses or expenses arising out of your failure to take out adequate insurance cover for your holiday.
Procedure
If we receive a complaint regarding the guests in any of our villas this will be investigated in the first instance to see if the allegation has substance. Where eviction occurs, Villa Emilia-Grace has no responsibility/liability for any costs incurred by all members of the booking for relocation, car hire, transfers and/or flight amendments due to the eviction. If the complaint has foundation, we will approach our guests with a 2 step approach:
1) A Violation Warning Notice detailing the complaint, date and time will be issued requesting compliance or eviction as an alternative
2) If we are forced to attend the property for a second time or, the complaint/behaviour is serious enough to warrant an immediate eviction, an Eviction Notice will be issued which in turn will cancel the booking
*Please Note- you will be required to provide us with passport details for all individuals travelling to comply with Overseas local laws and regulations*